MyHealerDoc Mobile Application

Privacy Policy & Terms of Use

Published by Mitra Healthcare Sdn. Bhd. (“Mitra Healthcare”), Legal Trademark Owner of MyHealerDoc

1. Privacy Policy

1.1 Introduction

This Privacy Policy explains how MyHealerDoc (“the App”, “we”, “our”) collects, uses, stores, and protects your personal data when you use our mobile application available on the Apple App Store and Google Play Store. By using the App, you consent to the practices described in this Policy.

1.2 Data We Collect

We may collect the following categories of personal information:

• Personal Identification Information: Name, phone number, email address, identification number.

• Health-Related Information: Details provided voluntarily by users when seeking healthcare-related services.

• Device & Usage Data: IP address, device type, app usage statistics, and cookies.

1.3 How We Use Your Data

Your data is used for the following purposes:

• To provide and improve our healthcare service platform.

• To connect patients with care specialists.

• For identity verification and fraud prevention.

• For communication, notifications, and service updates.

• To comply with Malaysian laws and regulations.

• For research, analytics, and commercial purposes, including improving healthcare delivery models, platform performance, and user experience. All data used for research or commercial purposes will be aggregated or anonymized where possible to protect user identity.

1.4 Data Sharing & Disclosure Data Sharing & Disclosure

Your information may be shared only in the following situations:

• With licensed care specialists on our platform.

• With regulatory bodies if required under Malaysian law.

• With service providers assisting in operations (subject to confidentiality obligations).

• When legally necessary to protect our rights, enforce Terms of Use, or respond to legal processes.

1.5 Data Security

We implement industry‑standard security measures to protect your data against unauthorized access, disclosure, or alteration.

1.6 Data Retention

We retain user data only for as long as required to fulfil operational, legal, or regulatory obligations.

1.7 User Rights

You may request access, correction, or deletion of your personal data by contacting our support team.

1.8 Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time. Material changes will be notified through the App.

2. Terms of Use

2.1 Acceptance of Terms

By downloading or using MyHealerDoc, you acknowledge and agree to be bound by these Terms of Use. These Terms apply to all users, including patients, care specialists, and service providers.

2.2 Nature of the Platform

MyHealerDoc is a digital healthcare service platform operated by Mitra Healthcare Sdn. Bhd., connecting patients with qualified care specialists. The platform itself does not provide medical treatment but facilitates communication between users.

2.3 Limitation of Liability

• MyHealerDoc and Mitra Healthcare Sdn. Bhd. are solely a digital platform that facilitates communication between patients and independent care specialists. We do not provide medical care, diagnostics, or treatment.

• MyHealerDoc and Mitra Healthcare Sdn. Bhd. are immune from legal claims, lawsuits, or damages arising from any interaction, consultation, treatment, advice, or service provided by care specialists.

• Users agree that neither MyHealerDoc nor Mitra Healthcare Sdn. Bhd. can be brought to court or held liable for medical outcomes, professional conduct, service quality, or negligence committed by care specialists.

• Patients acknowledge that all healthcare services are delivered directly and independently by licensed care specialists who remain fully responsible for compliance with Malaysian healthcare laws.

2.4 Compliance with Malaysian Healthcare Regulations Compliance with Malaysian Healthcare Regulations

All care specialists using the App must comply with the laws and regulations governing the Malaysian healthcare sector. Non‑compliance may result in suspension, termination, reporting to authorities, or legal action.

2.5 Anti‑Poaching Policy

Care specialists agree to the following:

• No poaching of customers directly or indirectly from the MyHealerDoc platform.

• All patient interactions must remain strictly within the App unless otherwise authorized in writing by Mitra Healthcare Sdn. Bhd.

• If a care specialist is found poaching or attempting to poach customers, a penalty fine of USD 100,000.00 will be imposed.

• MyHealerDoc, under its legal trademark owner Mitra Healthcare Sdn. Bhd., reserves full legal rights to enforce and recover this penalty, including through legal action.

2.6 User Obligations

Users agree to:

• Provide accurate and truthful information.

• Use the App only for lawful purposes.

• Not engage in abusive, fraudulent, or harmful behaviour.

2.7 Suspension & Termination

Mitra Healthcare Sdn. Bhd. may suspend or terminate any user account for violations of these Terms, unlawful conduct, or risks to patient safety.

2.8 Intellectual Property

All trademarks, logos, branding, design, and content of MyHealerDoc are the intellectual property of Mitra Healthcare Sdn. Bhd. No part may be used, reproduced, or redistributed without written consent.

2.9 Governing Law

These Terms are governed by the laws and regulations of Malaysia, including but not limited to:

• The Private Healthcare Facilities and Services Act 1998 (PHFSA)

• The Medical Act 1971 and Medical Regulations 2017

• The Healthcare Facilities Licensing requirements

• The Personal Data Protection Act 2010 (PDPA)

• Any directives issued by the Ministry of Health Malaysia (MOH)

All users and care specialists agree to comply with the full scope of Malaysian healthcare laws. Any violation may result in reporting to relevant authorities, legal action, suspension, or permanent removal from the platform.

Last Updated: 14/11/2025